Help Center/FAQ

When will my Welcome Crate ship?
Your Welcome Crate will ship in 2 business days!

When will my Bhunny Collection ship?
April 2020

What about an order I already placed?
The team will be working through all orders that have already been placed and you should receive those orders in the next 30 days. Once your order ships, you will receive an email with tracking information. User accounts will still be available where you can check the status of your order. 

Is my discount code or Vault credit still valid?
Unfortunately discount codes given as promotions or credits are no longer available. 

What about my Vault Coins?
Unfortunately as Vault Coins were only valid on, all coins will be expired and the program discontinued. 

What are my payment options?
You can pay with Visa, Mastercard, American Express, Discover, Paypal, and Amazon Pay (US Only).

I have another question
Please contact our customer support team here and we will be happy to help! 

For inquiries about bulk sales, please contact