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Help Center/FAQ

What are my payment options?
You can pay with Visa, Mastercard, American Express, and Discover.

PLEASE NOTE: ALL SALES ARE FINAL.

Do you charge sales tax?
Yes, we charge sales tax within the United States, calculated by the state and county to which your order is shipping.

Sales tax may apply to orders being shipped to Alabama, Arizona, California, Colorado, Connecticut, Florida, New York, Pennsylvania, South Carolina, Texas, Vermont, Washington, Hawaii, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, New Jersey, North Dakota, Wisconsin, North Carolina, Utah, Georgia, Iowa, Nebraska

International Shipping Duties and Taxes
Orders shipping to destinations outside the United States might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.

Where do crates ship to?
We ship to all U.S. or APO/FPO addresses. We also ship internationally to the following countries: Argentina, Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, South Africa, Spain, Switzerland, Turkey and United Kingdom.

When does it ship?
Orders are usually processed and shipped in 1-2 weeks from your purchase date. Currently, orders are estimated to deliver in late December. Due to volume and unexpected carrier delays, we cannot guarantee shipping times.

Is there a shipping fee?
Yes, there is a shipping fee for each crate, based on the weight of the items in your crate and the address being shipped to. For an estimate of average shipping costs, please see below.

Average US Shipping Fee*
5-Item Crates: $8.99
10-Item Crates: $12.99
15-Item Crates: $16.99

Average International Shipping Fee*
5-Item Crates: $20
10-Item Crates: $26
15-Item Crates: $30

I have another question
Please contact our customer support team here and we will be happy to help! 

* Shipping fees are estimates only. Rates will vary depending on your shipping address.